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Friday, 12th July 2024
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Business Advisory Services
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Business Advisory Services

Customer Satisfaction Surveys

Are customers satisfied with the product design, features, customer service, internal processes, and information system? Are their complaints well handled?

Customer satisfaction is a key indicator of improvement in processes as it yields customer referrals by word of mouth, a most trusted and efficient marketing channel.

Concept Testing Surveys

-Concept evaluations among select consumers- Likelihood of purchase

- Positioning – concept evaluation against similar functional products

-Product/concept tests- Comparison of consumers’ rating of the concept against product.

Our approach is simple and accurate.

Business Advisory Services

Research Services

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Contact Us

Consumer Trends Ltd

P.O Box 11690, GPO

Hazina Towers 16th Floor, 


+254 20-2042355

+254 20- 243870

+254 720-729450

Email: info@consumertrends.co.ke


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